Wednesday, October 22, 2008

World Leaders Need Transformation of Management

From an imploded Wall Street to tens of thousands of milk sickened Chinese children, world leaders need transformation. The United Nations revealed its ignorance with a laundry list of changes for China's autocratic bureaucrats. Their heavy handed, greed inspired system utilizes the death penalty for egregious offenders.

"Whenever there is fear, you will get wrong figures."

The United Nations wants China to ratchet up inspections. While it may be necessary to prevent harm in the short term, inspection does not remove the root causes of poor quality. Also, it leaves much to be desired as a method for ensuring good food product hits the shelves.

“You can not inspect quality into the product; it is already there.”

Chinese businesses repeatedly showed their problem of not knowing their suppliers. Multiple levels of profit, actually greed, encouraged suppliers to substitute dangerous ingredients for those specified.

"The result of long-term relationships is better and better quality, and lower and lower costs.”

“Let us ask our suppliers to come and help us to solve our problems.”

"What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.”

Both America's financial sector and Chinese managers need to learn from the world's foremost quality guru, Dr. W. Edwards Deming. Come to think of it, our elected officials need to go back to school. They can learn from his last book, The New Economics for Industry, Government, Education.

“There is a penalty for ignorance. We are paying through the nose.”

"Quality starts in the boardroom.”

Yes, it does. It begins in the White House, the Capital, corporate board rooms, and executive suites. There is much learning to do.

No comments: