The American people didn't plan for the switch to digital television said the Senator from Minnesota on CSPAN. She added 3,000,000 were on the waiting list for $40 coupons for a digital converter box. I am one of those. Here's my experience:
As soon as the government announced their online site was up and running to request coupons, I tried to apply. The system was inoperable, likely overloaded. Weeks later, I successfully applied.
Never having received a coupon in the mail, I applied again. Nothing ever came.
Welcome to the state of customer service in America. Leaders provide incapable systems and blame customers for "not planning". How did 3 million non-planners end up on a waiting list? Congress holds the public in utter contempt.
As soon as the government announced their online site was up and running to request coupons, I tried to apply. The system was inoperable, likely overloaded. Weeks later, I successfully applied.
Never having received a coupon in the mail, I applied again. Nothing ever came.
Welcome to the state of customer service in America. Leaders provide incapable systems and blame customers for "not planning". How did 3 million non-planners end up on a waiting list? Congress holds the public in utter contempt.
No comments:
Post a Comment