American Airlines commitment to San Angelo has been shaky this weekend. For the third straight day customers on the early flight got a call their flight had been cancelled. This sent them to the back of the line, trying to get an empty seat on crowded planes.
Is the problem with American's desire to serve our region or with Eagle contractor ExpressJet? I flew with an American Eagle pilot who questioned American's commitment to its Eagle franchise. Is our stunning lack of service due to the planned switch from American Eagle to American Envoy? Where is San Angelo in this phased transition?
Citizens deserve answers. We need to know where to book reliable flights for business or personal travel. People shouldn't have to drive to Midland or Abilene to get out.
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