Frances Townsend spoke at the Bipartisan Policy Center. C-SPAN televised the intelligence gathering. At the 22:15 mark she said:
The nation understood there was an intelligence failure in 9-11. The nation understood that part of that is we didn't share the information that we had actually collected. The nation chose to forgive its government for that failure, but it had a right to expect it not to make the same mistake again. So, information sharing is really important.
Frances omitted the hospital with the highest patient death toll in her Katrina Lessons Learned report. That was four years after 9-11. She didn't share the information that she had actually collected. Memorial Medical Center lost 35 patients as patients and clinicians suffered in hellish conditions. It's a horrific story with political intrigue.
Citizens had a right to expect government not to make the same mistake again. While Fran spouts platitudes, she didn't live them. It seems to have paid off.